From Draft to Decision: Customer Conversion – Adjusted Analysis

Business Challenges

Customer identity was incorrectly maintained in the S/4 Central Finance (CFIN) system, leading to inconsistent customer master data. This resulted in data reconciliation issues, reporting inaccuracies, and downstream integration challenges across SAP BW/4HANA and Native HANA analytical systems. Manual corrections increased operational risk and slowed financial and business reporting.

Digital Transformation

Designed and implemented interface programs in S/4 to automatically update transformed customer records using Central Finance mapping tables. Defined tailored solution approaches for SAP BW/4HANA and Native HANA systems based on system capabilities, data volumes, project priorities, and technical constraints, ensuring minimal disruption to existing analytics

Key Solutions

Identified seven distinct customer conversion scenarios across SAP BW/4HANA and Native HANA systems. Implemented customization tables to centrally manage conversion rules and prefixes, along with self-managed dataflow transformations to standardize and automate customer number conversion across reporting and analytical layers.

Business Benefits

Achieved consistent and accurate customer master data across S/4, BW/4HANA, and Native HANA systems. Eliminated incorrect customer prefixes, improved data quality and reporting reliability, reduced manual rework, and enabled faster, more confident business and financial decision-making.

Best Practices

Use standardized interface programs and centralized mapping tables for customer master conversion across all required customer groups.
Maintain conversion logic in configurable customization tables to support scalability and future changes.
Validate converted data across source and target systems to ensure end-to-end consistency.

Client

Enterprise (Large organizations across IT, Manufacturing, Networking, Operations, Customer Service)