Customer Retention Challenge

Business Challenges

Sales/Service teams lack real-time visibility into weakening customer relationships.
Manual review of emails, cases, and calls is time-consuming and reactive.
At-risk customers are identified too late, leading to higher churn.
Absence of automated sentiment and churn insights limits timely action.

Digital Transformation

AI-Powered agent analyzes sentiment across all customer touchpoints.
Continuously monitors interaction history to detect negative trends.
Calculates churn risk score (Low/Medium/High/Critical)
Delivers actionable, data-driven retention recommendations.
Enables proactive engagement to retain at-risk customers.

Key Solutions

Churn Rate Reduction (%) : Decrease in customer attrition rate.
Sentiment Score Improvement – Rise in positive sentiment across interactions.
Customer Retention Rate (%) : Increase in retained customers over time.
Response Time to Negative Sentiment : Faster reaction from detection to action.
Revenue Retained / Saved from proactive churn prevention

Business Benefits

Continuously monitors interaction history to detect negative trends.
Calculates churn risk score (Low/Medium/High/Critical)
Delivers actionable, data-driven Retention Recommendations.

Best Practices

Churn Rate Reduction (%) : Decrease in customer attrition rate.
Sentiment Score Improvement – rise in positive sentiment across interactions.
Customer Retention Rate (%) : Increase in retained customers over time.

Client

Enterprise (Large organizations across IT, Finance, Operations, Customer Service)

Partners

Salesforce  -
Partnering  with key industry leaders, we provide innovative solutions & approaches